SMS and Communications Terms

When these terms apply

In-app text messaging is not available yet. These terms apply when it launches for your account.

1. Messages from Thora to you

If you give us your mobile number and agree to receive texts, Thora may text you about your invite, account, billing, security and support. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to stop texts at any time; we will confirm by text. Reply HELP for help, or email us. Carriers are not liable for delayed or undelivered messages. Program number: [TBD: SMS program short code or number].

2. Messages your business sends through Thora

When you use Thora to text your customers (for example appointment reminders, quote follow-ups or review requests), you are the sender. You must:

• Get any consent the law requires before texting, including under the Telephone Consumer Protection Act and carrier rules, and keep proof of it.
• Send only messages related to your business relationship, honor STOP and other opt-outs right away, and identify your business in messages.
• Not send marketing messages to people who have not agreed to receive them, and respect quiet hours where the law requires.
• Say when a message was written by AI where the law requires it.

We may block, delay or limit messages that look unlawful, unwanted or risky to our phone and text providers.

3. Privacy

Phone numbers and message content are handled under our Privacy Policy and Data Processing Addendum. We do not sell phone numbers or share them for others' marketing.

Contact us

Questions about this document go to hello@thora.cloud.

Thora Cloud LLC, an Ohio limited liability company. Notices by mail: [TBD: mailing address for legal notices].